Frequently Asked Questions
Everything you need to know about shopping with Sub-Shop.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start your request and receive a prepaid shipping label.
How do I know which size to choose?
Each product page features a detailed 'Size Guide' button. We provide specific measurements for chest, waist, and length to help you find the perfect fit for your body type.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery estimates are calculated at checkout based on your specific location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your materials sustainably sourced?
Sub-Shop is committed to ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester, and we partner exclusively with factories that meet fair labor standards.